Travel Rights: Canceled Flights, Lost Luggage & Airline Refunds

In this CBS News interview, legal expert and attorney, Danielle Mayoras, explains the most important travel rights and protections you should be aware of  before leaving for your next trip.

Legal Expert and Attorney, Danielle Mayoras, Shares Travel Legal Tips With CBS News:

Canceled and Delayed Flights & Refunds

If your flight is canceled, you are generally entitled to a full refund. In many cases, airlines may also offer rebooking options, but travelers often don’t realize that they can choose a refund instead of a travel voucher or rebooking. For significant delays, more than three hours for a domestic flight or six hours for an international flight, you may also be eligible for compensation or a refund.

Lost or Delayed Luggage Rights

If your baggage is delayed, airlines may reimburse you for essential items like toiletries and clothing. When your luggage is officially declared lost, you are entitled to compensation. Always keep receipts for any necessary purchases and document your belongings with a photo or multiple photos before checking your bags. And keep in mind that airlines differ in when a bag is considered “lost” so make sure to check your airlines’ policy.

Traveling Alone With Your Child

If you are traveling alone with your minor child it is always a good idea to have a notarized letter from the other parent authorizing you to travel alone with your child.  Generally, this isn’t necessary when traveling domestically, but often is required for international travel depending on the airline and country you are visiting.  Don’t be unprepared, but instead have your letter ready.

Vacation Rental Protections

Occasionally, vacation rentals overpromise and underdeliver. The description may promise amenities such as a pool or WIFI, and then not actually have these onsite.  In addition, photos advertising the rental may be inaccurate.  Always make sure to document and take screenshots of the description of your rental so if there is an issue you have a record of what was advertised.  In addition, it is always a good idea to check the vacation rental platforms for their protections and claim procedures before you travel so you are prepared in the event of an issue.

Other Legal Travel Tips

Before you travel, consider adding these important steps as well:

• Notify your bank or credit card company about your travel dates to avoid unauthorized charges
• Check on your travel insurance as well as your medical insurance coverage
• Give emergency contact information and documents to loved ones, including your estate planning, list of professionals, and financial information
• Review airline and vacation rental policies before leaving

Understanding your travel rights can save you time, money, and stress when things don’t go as planned. Whether it’s a canceled flight or lost or delayed luggage, knowing what airlines and vacation rentals are required to do puts you in a stronger position as a traveler.